FAQ

Do you ship to my country?
Yes, we ship worldwide from New Zealand. Because our products are health supplements, containing no prescription chemicals, we are able to ship these anywhere. We are very experienced and shipping and do all we can to get you your order as soon as possible.

*There are certain countries we do not ship to. They are, and not limited to: Austria, Croatia, Estonia, Finland, Germany, Morocco, Norway, Russia, Sweden, United Arab Emirates, Vietnam.

 

How long will it take to get my order?
When you checkout, you can select the type of shipping method you prefer.  Registered mail take 5 – 14 days (with tracking), while courier takes 3 – 7 days (with tracking). New Zealand customers will receive their order in 1 or 2 days. Usually your order will be processed and shipped within 24 hours.

 

Are orders shipped discreetly?
Yes it is! All orders is sent in an unmarked plain packaging with no indication whatsoever of it’s contents. All products are labelled as health supplements.

 

How do I pay?
You may pay via credit card through braintree payment gateway. 100% Secured payment gateway

 

Returns & Refunds

Your happiness is our #1 priority. And that’s why we confidently stand behind our Products with a 100% money back guarantee:

If in the unlikely event you are not 100% satisfied with the results of any of our products you may return them within 30 days of purchase, and we will cheerfully issue a full refund (less any shipping and handling fees).

Get in touch with us by using our contact form.

 

You must notify us (by e-mail)  strictly within 3 days of receiving your order if there is any product damage inside the packaging. We will advise you what to do to get the goods back to us. We will send you a replacement as soon as possible, once we have received the goods back from you.

 

If you cancel your order before it has been shipped, We will refund your transaction in full.
If you cancel your order AFTER it has been shipped, the cancellation will be treated as a return.
Orders refused at delivery will not be refunded.